Not everyone appreciates the preparation needed for supporting K2 applications. So, its understandable if your application support seems hit or miss. I’d love to line up a quick call to discuss what it takes to properly support your K2 applications and to answer your questions in person. Here’s a link to my personal Calendar so that you can schedule a personal conference call with me, Keith Brickey.
- K2 is an application framework, and K2 provides world class support for the framework. Applications that run on K2 must, however, be supported by other means.
With the emphasis on building K2 solutions, its easy to overlook staffing for ongoing support. Hit or miss application support can result in disgruntled users or even failure to use the applications that were so carefully planned and built.
Bytezoom SmartK2 Application Support provides these proven ways to improve application support.
K2 support has a finger on the pulse of thousands of K2 installations. As issues are discovered, K2 responds by creating fixpacks that address known issues. We insulate users from known issues by keeping your K2 environments current with the latest K2 builds and fixpacks.
We ensure that all K2 environments use the same K2 build, fixpack, and application builds. We eliminate changing production applications other than by deployment.
Manage User Experience
K2 applications exist to make users more productive. Productive users are happy users. Byezoom registers user tickets and provides a guaranteed response time. We listen to user requests and implement changes where changes are needed.
We generate metrics and regular reports on K2 Applications and environments. You can easily see which applications generate the most support issues while we work to resolve underlying causes.
More About SmartK2 Application Support
When it comes to providing K2 application support, Bytezoom covers all of the basics and nuances. With Bytezoom SmartK2 Application Support you have these advantages:
- K2 Best Practices – Certified Developers
- Low Monthly Fee – Predictable Budget
- Change Management – Control
- 2-hour Response SLA – Happy Users
- Help Desk Ticketing System – Nothing Falls Between the Cracks
- Issue Tracking and Reporting – Visibility
- K2 Environment Health – Continuous Oversight by Experts
I’d love to line up a quick call to discuss what it takes to properly support your K2 applications and to answer your questions in person. Here’s a link to my personal Calendar so that you can schedule a personal conference call with me, Keith Brickey.
K2 Application Support: Done. Right. Faster!